Return and Refund Policy
At Zenwyra, we aim to deliver high-quality products. Since our items are shipped directly from our suppliers, returns or exchanges are not accepted unless the product is damaged or defective upon arrival.
Eligibility for Replacement/Refund
- Must be reported within 24 hours of delivery
- Customer must provide clear photos or a short video showing the issue
- Once verified, we will offer a replacement or refund
Non-Returnable Items
- Used, worn, or damaged items (after delivery)
- Clearance or promotional items
Contact
To report a damaged or incorrect item, email us at zenwyra32@gmail.com with your order number and photos/videos.